Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by contacting our customer service. Once your order enters processing, changes cannot be made.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping options. Delivery times may vary by location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused products in original packaging. Some specialty items may have different return policies noted on their product pages.
How do I initiate a return?
Please visit our Returns Center to start the return process. You'll need your order number and the email address used for purchase.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method.
Product Information
Are your bamboo products sustainably sourced?
Yes, all our bamboo products come from responsibly managed forests and meet international sustainability standards.
Do you offer bulk discounts?
We provide quantity discounts for orders over certain thresholds. Please check individual product pages for bulk pricing or contact our sales team for large orders.
How do I care for my bamboo stationery products?
Keep bamboo products dry and clean with a soft cloth. Avoid prolonged exposure to direct sunlight or extreme temperatures to maintain quality.
Other Questions
Do you offer corporate or educational discounts?
Yes, we provide special pricing for schools and businesses. Please visit our Business Solutions page for more information.
Where are your products manufactured?
Our products are sourced from ethical manufacturers worldwide, with many items produced in facilities that meet strict environmental and labor standards.
How can I contact customer service?
For any questions not covered here, please use our Contact Form. Our team typically responds within 24 hours during business days.